Same Terms Everywhere
Whether you're on desktop, mobile or tablet, the terms that govern your account stay the same. No hidden mobile-only clauses.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms define how run113 works for you — from account setup through your lobby access, payment flow and withdrawal process. We've built them around Indonesia's payment landscape...
Account SecurityPayment ClarityWithdrawal RulesDispute ResolutionYour Rights
Policy Foundation & Jurisdiction
run113 operates under the terms outlined here, applicable to accounts opened in supported Indonesian regions where local law permits our services. Your account creation confirms you've read and accepted these terms. We maintain consistent policies across QRIS, DANA, OVO and GoPay transactions to ensure transparency at every step. Disputes are resolved through our support team first; escalation paths are detailed in the
sections below. These terms may be updated; we'll notify you of material changes via your account dashboard.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
How to Reach Us
Team online
Live Chat
Open the chat widget in your account lobby. Our team responds within minutes during operating hours to clarify any term or resolve account questions.
Email Support
Send detailed questions to [email protected]. We review all messages and reply within 24 hours with policy clarification or next steps.
Account Help Centre
Browse our help section for instant answers on account setup, payment methods, withdrawal timelines and common policy questions.
EDITORIAL CLARITY
Why These Terms Matter
Transparent Wording
We avoid legal jargon where possible. Every section explains what happens in your account — no hidden clauses or surprise restrictions buried in subsections.
Indonesia-Focused
Our terms reflect how you actually pay — QRIS, DANA, OVO, GoPay — and the regional rules that shape account access and withdrawal timelines.
Account Protection
We detail how we secure your login, protect your payment data and handle disputes. Your account is yours; we spell out what that means.
Withdrawal Clarity
No surprise holds or hidden fees. Our terms lay out exactly when your withdrawal clears, which payment method you use and what to expect.
Dispute Resolution
If something goes wrong, our terms outline the steps we take to investigate and resolve it. You know the process before it starts.
Regular Updates
We update these terms when needed and notify you through your account. You're never left guessing about what's changed or why.
SIDE BY SIDE
Consistency Across Our Platform
Payment Method Parity
QRIS, DANA, OVO and GoPay all follow the same deposit and withdrawal rules. No payment method gets special restrictions.
Lobby Access Rules
Your access to live tables, slots and sportsbook markets is governed by one set of rules, applied equally to every account.
Bonus & Promo Terms
Any promotion you see on the promo board follows the same terms. We don't hide bonus conditions in separate documents.
Account Closure Policy
If you close your account or we need to suspend it, the same process applies to everyone. No arbitrary exceptions.
Data & Privacy Alignment
Our privacy policy and these terms work together. What we collect, how we use it and how you control it are all spelled out.
Support Response Standards
Our support team follows the same escalation and resolution timelines for every account, regardless of deposit size or history.
AT A GLANCE
What Defines Our Policy
01
Account Ownership
Your account is yours alone. We don't share your login, freeze funds without cause or change your balance without your action.
02
Real-Time Transactions
Deposits via QRIS, DANA, OVO and GoPay hit your account instantly. Withdrawals process within the timeframe we state upfront.
03
No Hidden Fees
Deposit and withdrawal fees are shown before you confirm. We don't charge surprise processing costs or take cuts from your winnings.
04
Lobby Transparency
Every game, table and market you see is available to you once you open an account. No locked lobbies or surprise paywalls.
05
Dispute Investigation
If a transaction doesn't match what you expected, we investigate with your payment provider and report back within 48 hours.
06
Account Closure Rights
You can close your account anytime. We process any remaining balance to your chosen payment method within five business days.
Terms Questions Answered
You confirm you've read these terms and meet our eligibility requirements. Your account is active immediately. You can then deposit via QRIS, DANA, OVO or GoPay and access the full lobby — live tables, slots and sportsbook — right away.
Yes. You must be of legal age in your region and located in a supported Indonesian area where our services are permitted. We verify this during account setup. If you're outside a supported region, account access may be restricted.
Deposit minimums and maximums vary by payment method. QRIS, DANA, OVO and GoPay each have their own thresholds, shown in your account settings. Withdrawal limits are tied to your account history and are displayed before you request a payout.
Withdrawals to QRIS, DANA, OVO and GoPay typically clear within 24 hours. Bank transfers may take up to five business days depending on your bank. We show the expected timeline before you confirm the withdrawal.
Contact our support team with details of the transaction. We investigate with your payment provider and respond within 48 hours. If we find an error, we correct it immediately. If the transaction is valid, we explain why.
Yes. You can request account closure through your settings or by contacting support. Any remaining balance is returned to your chosen payment method within five business days. Closed accounts cannot be reopened.
We may update these terms to reflect new payment methods, regional rules or platform improvements. Material changes are notified via your account dashboard. Continued use of your account after notification means you accept the updated terms.